Get in Touch With Us

Whether you have spotted something on our site that needs a second look, want to share feedback on a review, or have a question about how we assess and rank new online casinos for US players, this page explains the best way to reach us and what happens next.

How to Contact Us

Email is the most direct route to our editorial team. Every message is read by a real person, and we aim to respond within two working days. You can reach us at [email protected].

To help us get back to you as quickly as possible, it is worth including a short description of your enquiry in the subject line — for example, "Correction request", "Partnership enquiry" or "Responsible gambling question". That way the right team member picks it up straight away.

What We Can Help You With

We welcome messages on a wide range of topics. Below are the most common reasons readers get in touch:

• Accuracy and corrections — If something in our reviews, bonus comparisons or rankings looks out of date or factually wrong, please tell us. We take editorial accuracy seriously and will investigate promptly.
• Content questions — If you would like to understand how we assess licensing, payment methods, RTP figures or welcome offers for the casinos we cover, we are happy to explain our process.
• Responsible gambling concerns — If you are worried about your own gambling, or that of someone close to you, please flag this in your message. We will point you to the appropriate support services and self-exclusion tools available in your state.
• Feedback and editorial suggestions — Have a topic you would like us to cover — new online casino reviews, a guide to US payment methods, or state-by-state regulation? Reader input genuinely shapes our content calendar.
• Partnership and commercial enquiries — If you represent a casino brand or affiliate network and would like to explore how we work together, please introduce yourself and outline what you have in mind. Note that commercial relationships do not influence our editorial ratings or rankings.
• Technical issues — Broken links, pages that will not load, or anything else that is getting in the way of using the site — let us know and we will look into it.

What Happens After You Write to Us

Your message goes directly to a member of the editorial or support team — not an automated inbox that generates instant template replies. We read every enquiry in full before responding.

1. Acknowledgement — For most enquiries you will receive an initial reply within two working days confirming we have received your message.
2. Review — Where your message involves a factual correction or a complaint, we investigate before responding rather than replying immediately with an unverified answer.
3. Resolution — We will let you know the outcome, including whether any content has been updated as a result of your feedback.

During particularly busy periods it may take a little longer than two working days. We will always follow up — please do not send the same message multiple times, as this can slow the process down.

Our Editorial Standards

Real Money Casino is an independent comparison site. Our reviews cover new online casinos available to residents of the United States, and we assess each one against criteria that matter to real players: licensing and regulation, game fairness, payment options and withdrawal times, bonus terms and conditions, and responsible gambling tools.

We do not accept payment for editorial ratings. Where we earn commission through referral links, this is disclosed on the relevant page, and commercial arrangements have no bearing on where a casino appears in our rankings. If you believe a review on this site does not reflect a casino's current offering, we want to hear about it.

Responsible Gambling Support

If gambling has stopped being enjoyable, or is affecting your finances, relationships or wellbeing, please reach out for support. A number of free, confidential services are available to US residents:

• National Problem Gambling Helpline — 1-800-522-4700, available 24 hours a day, seven days a week (call or text).
• Gamblers Anonymous — gamblers anonymous chapters operate across the US; meetings are free and confidential.
• State self-exclusion programmes — most regulated states offer voluntary self-exclusion schemes that restrict access to licensed online and land-based gambling venues. Contact your state's gaming control board for details.
• Deposit and spending limits — reputable licensed casinos are required to offer tools that let you set daily, weekly or monthly limits on deposits and wagers. Use them before you start playing, not after.

You can also mention responsible gambling in your message to us and we will signpost the most relevant resources for your situation.

A Note on the Casinos We Cover

Every casino featured on this site has been researched and reviewed by our team against a consistent set of criteria. Only licensed, regulated operators are included. If you have a direct dispute with a casino — a delayed withdrawal, a bonus that was not applied correctly, or an account issue — we recommend contacting that casino's customer support team first, as we are not able to intervene in individual player disputes. That said, patterns of complaints are something we take seriously when reviewing and re-evaluating the sites we cover, so do let us know if your experience differs significantly from our assessment.

For a broader view of how we evaluate and rank sites for US players, our guide to the best non-GamStop casinos explains the factors we weigh when assessing operator quality and safety.

Keeping Your Message Secure

This site uses HTTPS encryption throughout. If you include personal information in your email — such as your name or contact details — please be assured it will be used only to respond to your enquiry and will not be shared with third parties outside of any legal obligation to do so.

We look forward to hearing from you.